Question 1

Siteglide Support Policy

Accepted Answer

Our Agency Success team here at Siteglide are dedicated to providing exceptional support and assistance to Digital Agencies and Siteglide Experts which ensures they are able to deliver the best solutions for their customers.

Here we'll outline the ways in which we can help you and a few things that fall outside of our scope that we cannot assist with but we'll point you in the right direction whether it's via our Community or external resources.

How do I access Siteglide Support?

Live Chat - Click the blue bubble in the bottom right hand corner of our services to speak with the team. Please leave as much information as possible by answering any questions that appear.
Documentation - Access our growing library of Docs, FAQ's, examples, videos and more in our Documentation Help Centre and Developer Help Centre
Community - Have a question that needs a creative solution or a project scope you'd would like some suggestions on from other experienced partners? Access the new partner community forum from your Portal Welcome Page and clicking on the "Community forum" tile.

Please note our working hours are 8am - 6pm GMT (London). We expect to answer queries outside these hours but our Account Plan SLAs are based on these hours.

What kind of Support do we offer?

We assist agencies and d

Question 2

Module - eCommerce - Changelog

Accepted Answer

1.12.0 - 28th October 2022

Added hCaptcha as a Spam Protection option (default) on Forms

1.11.0 - 3rd October 2022

Support for Automations structure

1.10.14 - 18th July 2022

Fixed an issue where products can remain hidden in a user's cart after the product has been disabled.

1.10.13 - 12th May 2022

Patch for price rounding issue on Product Attributes where decimal tax percentages are in place (introduced in v1.10.11).

1.10.12 - 22nd April 2022

Patch for Subscriptions where no specific Payment Gateway ID is provided.

1.10.11 - 13th April 2022

Support for decimal tax percentages - Roadmap It is a good idea to test this update using your own Siteglide Demo Site in order to make sure calculations are working as you would expect for your project.

1.10.10 - 12th April 2022

Patch to fix issue when Product Inventory quantity is set as '0' when type isn't 'Global'.

1.10.9 - 2nd March 2022

Patch to fix edge-case issue when changing Product Inventory type.

1.10.8 - 15th February 2022

Patch to fix issue with Product Inventory not hiding/showing Products correctly.

1.10.7 - 27th January 2022

Patch to fix issue with Order Detail view when multiple Products in the Order.

1.10.6 - 24th January 2022

Patch to fix a recursion issue on Order Detail fetching.

1.10.5 - 14th January 2022

Patc

Question 3

Forms - Getting Started

Accepted Answer

Forms

Forms are extremely versatile on Siteglide and can be used in a number of ways, such as: standard fields for collecting information, basic payment forms for eCommerce, subscriptions for eCommerce, signing up to a Secure Zone area of your Site or subscribing to a list.

Within this doc, you can find helpful information covering Forms, such as:

Finding Forms
Creating And Editing Forms
Form Setup
Standard Fields
Adding New Fields
Adding Custom Fields
Adding Custom Fields From CRM
Adding Address Fields From CRM
Adding Company Fields From CRM
Adding Custom Field Sets
Adding Secure Zones
Adding Payment Methods
Automations - Autoresponder
Automations - Workflow
Spam Protection
Saving And Editing
Adding Forms To Pages
Using With Studio
Outputting With Toolbox

Finding Forms

While viewing your Site Admin, use the left-hand menu to click "CMS" and expand the sub-menu. Next click on "Forms" to view a list

Question 4

Modules - Getting Started

Accepted Answer

Modules

Modules are pre-built WebApps with additional functionality that we have built-in, that you can choose to install and start using on any Siteglide site in seconds.

Within this doc, you can find helpful information covering Modules, such as:

Introduction
Installing Modules
Custom Module Layouts
Updating Modules
Finding Modules In Your Site
Setting Up Your Module
Standard, SEO, And Custom Fields
Module Items
Creating And Editing An Item
Standard Fields
Assign Authors To Blog Posts
Assign Authors and Products to Events
SEO Settings
Custom Fields
Adding Items To Categories
Securing Items
Adding A Location
Saving And Editing
Copy Items
Importing And Exporting
View
Front-end Module Forms
Adding Items To Pages
Using With Studio
[Outp

Question 5

Sites - Getting Started

Accepted Answer

Sites is where you can view and manage all of the sites that you have access to via your Agency and Clients, or by specific invitation to you from other Agencies or Clients.

Within this doc, you can find helpful information covering Sites, such as:

Finding Sites
Creating Sites
Site Settings
Site Details
Users
Invite Existing Users
Modules
Go Live and Domains
Subscription
Copies
Copying Sites
Configuration
Test Email
Session Timeout
Danger Zone

Finding Sites

While viewing your Portal, use the left-hand menu to click "Sites" to view, manage and edit all Sites you have access to.

Here, you can see more information about your sites, such as:

ID - Unique identifier for this site
Name - Name of the site
URL - The site's live or developmental URL
Usage - This gives you an overview of the sites usage level. Clicking the level will show a modal with usage charts for each tracked metric. _ 'N/A' (blue) - Site is in staging so usage is not currently tracked; 'Within Limits' (blue) - Usage is below 70%; 'Approaching Limit

Question 6

Agency - Getting Started

Accepted Answer

Agency is where you can manage and edit key information about your Agency, Sites, Clients and Users. Any Users set up in your Agency can see all Sites and Clients created here.

Within this doc, you can find helpful information covering Agency, such as:

Finding Agency
Account Details
Public Profile Details
Users
Inviting Agency Users
Clients
Sites
Creating Agency Sites

Finding Agency

While viewing your Portal, use the left-hand menu to click "YOUR AGENCY NAME" to manage and edit information about your Agency.

Account Details

When you first head to your Agency, you’ll begin within the ‘Account Details’ tab.

Using the 'Account Details' tab you can manage and edit key details about your Agency, such as:

ID - Unique identifier of your Agency, the support team may ask you for this.
Latest Activity - Last date and time this Agency was created and edited
Company Name - Name of your Agency within your Siteglide Portal, which can be edited.
Account Plan - The current account plan that you are on
Contact Email - The main contact email for your Agency
Contact Number - The main contact number for your Agency
Billing Contact - The b

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