Adding an external domain means that you can manage your DNS through a 3rd party solution.

Step 1: Select External

First, head over to the Domains tab of a site you would like to add a domain to and click the blue "Add Domain" button.

Next, select the "External" option by clicking on the card.

Step 2: Add Your Domain

Next, you will be presented with two fields:

  • Root Domain (without www) - Enter your domain name here without any www's or preceding protocols. For example, entering "" is correct. "" is incorrect.
  • Use as default domain? - Enable this if you want this to be the default domain for this site.

When you are ready, click the blue "Add domain" button.

Note:Your domain can take a few minutes to finish being added to the system. Please check back and refresh the page shortly.

Step 3: Add SSL Record To Your Registrar

Once your domain is ready, the status will change to "Ownership Verification Pending".

Next, click the name of the newly added domain from within the "domains" tab where you will be provided with a CNAME record unique to your site.

Example CNAME record:

Name: _Xxxx0xx0xx0x00000000xxxx0000x0000

Add the unique CNAME record to your registrar to verify ownership, generate an SSL certificate and automatically apply it to your site during the next step.

Once you have saved the record in your registrar, allow some time for them to propagate it, check back and refresh the page.

Important Note: The CNAME verification record must continue to exist in the registrar for the SSL certificate to continue working. Do not remove it.

Step 4: Add Final Records to Your Registrar

Once the verification CNAME record has propagated and been found, you will be presented with two final records to add to your registrar.

Step 4 - Record 1: Add Load Balancer Record

The first CNAME record is the main record used to make the site live. It is called a "Load Balancer" and is how AWS defines where your website can be found by registrars.

Example first record:

Name: Leave as root/blank

If needed, you can check the registrar's documentation for more information on how to add a CNAME record.

Step 4 - Record 2: Add www Redirect Record

Important Note: If you are adding a sub-domain, this step can be ignored as you do not want www value to work.

The second record we need to add is designed to simplify the setup in your registrar. It tells the registrar to look at the root CNAME you have added in the previous step to find out where to point the www value.

Example second record:

Name: www

If your registrar does not allow this www record, you can use the Load balancer value from the previous step instead.

Example second record alternative:

Name: www

Once you have successfully added each DNS record to your registrar:

  • Step 3's Ownership Verification record - REQUIRED
  • Step 4 - Record 1: Add Load Balancer Record - REQUIRED
  • Step 4 - Record 2: Add Load Balancer Record - OPTIONAL

The records will begin to propagate and your site will become live. Congratulations!

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