There are three steps to putting a site live with Siteglide. We’ve outlined each of these below with examples.

We are working to provide more automated methods of putting a site live so partners will be able to click a button in their portal to submit payment and be provided with the relevant information and controls to easily set up domain.

Step 1: Payment

See Agency Direct Billing: here.

Step 2: Domain Go Live

Option 1: Nameserver change (AWS Route 53)

  1. Notify Siteglide who will set up a Hosted Zone and provide 4 Nameserver values to set up in your Domain DNS Registrar.
  2. IMPORTANT: Ensure you notify Siteglide of ANY other records that need to be set up including but not limited to MX records, CNAMEs, A records, TXT records or SRV records. They will NOT transfer automatically and will be lost.

Example of the four NS record values:

Type: NS
Name: @
Value: ns-xxxx.awsdns-xx.org
TTL: 1 hour
Type: NS
Name: @
Value: ns-xxxx.awsdns-xx.co.uk
TTL: 1 hour
Type: NS
Name: @
Value: ns-xxx.awsdns-xx.net
TTL: 1 hour
Type: NS
Name: @
Value: ns-xxx.awsdns-xx.com
TTL: 1 hour

Your site will automatically go live with SSL within 30 minutes of your registrar successfully propagating.

Option 2: CNAME and A Record pointed to the AWS Loadbalancer (IP address is NOT possible)

1. Notify Siteglide who will add the domain and provide you with a CNAME record to verify the domain and apply your SSL certificate. 

Example of CNAME record values:

Type: CNAME
Name: www
Value: prod0-LoadB-xxxxxxxxxxx-xxxxxxxx.us-west-2.elb.amazonaws.com
TTL: 1 hour

2. Once you have added the first CNAME record, notify Siteglide, who will when be able to provide the final two records that make your site live.

Example of record values:

Please go to your DNS provider Control Panel now and setup forwarding to the following URL:

mydomain.com.lbs.us-west-2.autosecuredns.com

According to your DNS provider - it will be an ANAME record or an ALIAS. Refer to your DNS provider docs for further instructions.

If your DNS zone is AWS Route53 Hosted Zone please use the following record instead:

production-oregon-lb-02-xxxxxxxx.us-west-2.elb.amazonaws.com

Also please add the following CNAME record:
Name: www
Type: CNAME
Value: mydomain.com


Notes:

You will need to remove any existing CNAME Records and A records that point to your previous site.

Known issues with DNS Control Panels

Network Solutions

You cannot create an A record with a value of anything but an IP address, so trying to do @ to www will not work. Instead do @ A record to the Network Solutions server or forwarding IP address or use domain forwarding.

Type: A
Name: @
Value: 205.178.189.129
TTL: 1 hour


GoDaddy

You cannot create an A record with a value of anything but an IP address, so trying to do @ to www will not work. Instead do @ A record to the GoDaddy server or forwarding IP address or use domain forwarding (Screenshot).

Type: A
Name: @
Value: 50.63.202.1
TTL: 1 hour

SSL Issues

In rare cases, some DNS Registrars do not allow the CNAME record required when doing DNS verification for SSL.

If your registrar does not accept the CNAME SSL verification record, then instead you will need to use Email Verification which will send an email to the following addresses:

administrator@domain.com, postmaster@domain.com, webmaster@domain.com, admin@domain.com, hostmaster@domain.com).

The client will need to approve before this can go live by clicking the link and button on the subsequent page. Please let them know to look out for emails from Amazon Web Services and to follow the steps.

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