Articles on: Portal

Sites - Domains - Add External Domain

If you have a domain that is managed in GoDaddy or another registrar and would like to point it to a Siteglide website you can use our External Domain feature. This means that you can continue to manage your DNS through GoDaddy.

Step 1: Select External

You can get here by Portal - All Sites - A Site you want to add DNS for - 'Add Domain'.

Whilst adding a new domain, click to add externally.

Step 2: Add Your Domain

Next, you will be presented with two fields:

Root Domain (without www) - Enter your domain name here without any www's or preceding protocols. For example, entering "" is correct. "" is incorrect.
Use as default domain? - Enable this if you want this to be the default domain for this site.

When you are ready, click "Add domain" to submit the new domain.

Important Note:
Your domain can take up to a few minutes to be fully added to the system. Please check back and refresh the page shortly.

Step 3: Add SSL CNAME in GoDaddy

Once your domain has finished creating in the system, it's status will change to "Ownership Verification Pending" which means it is now ready.

Next, click the name of the newly added domain from within the "domains" tab where you will be provided with a CNAME record unique to your site.

Example CNAME record:


Add the generated CNAME record to GoDaddy to verify ownership, generate an SSL certificate and automatically apply it to your site during the next step.

Once you have saved the record in your registrar, allow some time for propagation, check back and refresh the page.

Important Note: The CNAME verification record must continue to exist in the registrar for the SSL certificate to continue working.

Step 4: Add Final Records in GoDaddy

Once the verification CNAME record has propagated and been found, you will be presented with two final records to add to your registrar.

Step 4a: Add www Redirect Record

Simply create a CNAME with the Host as www and the value as the Load Balancer record shown in Siteglide:

Name/Host: www

Step 4b: Forward the Root/@ to the www

Finally scroll down in GoDaddy to the Forwarding section and click Add against Domain. Here you simply type in your domain with www and set the forwarding to https://. This will redirect all root traffic to your www.

The records will begin to propagate and your site will automatically go live. Congratulations!

Billing - Overview
Sites - Domains - Introduction
Sites - Domains - What is DNS?
Sites - Domains - DNS Record Types and Explanations
Sites - Domains - Adding A Fully Delegated Domain
Sites - Domains - Adding An External Domain
Sites - Domains - Adding DNS records to a Domain on Siteglide
Sites - Domains - What is a Domain Name?
Sites - Domains - What is a Domain Name Registrar?
Sites - Domains - How do I find out which registrar my domain is with?
Sites - Domains - How does SSL work with my site?
Sites - Domains - How To Delete A Domain

Updated on: 18/10/2021

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